Internal Customer Service and Employee Motivation

“An Employee`s motivation interaction is a direct result of the sum of interaction with his or her manager”

Untied Consortium is cordially inviting your corporate customer service Managers, team, leader, and supervisors to a one-day seminar on Customer Service and Employee motivation at Aaron Hotel, Juba, on July 19 th 2013

Customer Service:

“About 70% customer buying decisions are base on positive human interaction with sales staff. People buy from people, not companies”

Course Summary:

Interdepartmental Communication and Cooperation. Processes,Procedures, Interdepartmental Expectations, Service Levels.Alignment of goals, and harmonisation of processes. Link between Internal Customer Services and the happy external customers.

Who should attend this course?

All Staff dealing with Internal Customers, esp back office staff in departments such as;- Accounts, IT, HR Officers, Finance, Admin Staff, Sales & Marketing Staff, Floor Managers, Operations,Procurement staff.

Date: July 18 th – 19 th 2013
Venue/Location: Aaron Hotel International, Juba Town
Cost / Fees: 1,500 SSP Per delegate

Note:

  • Organizations sponsoring more than 3 participants get thefourth participant to attend free.
  • Participants are issued with certificates of participation.
  • Fees includes all Training Materials, Teas, Snacks,Lunches & Certification

Course Details:

Great External Customer Service depends on excellent internal customer service. Effective internal customer service helps organizations improve interdepartmental communication and cooperation, all departments work together cooperatively, agree on processes and procedures, and negotiate expectations, replace interdepartmental competition with interdepartmental cooperation, align goals, harmonize processes and procedures,boost employee morale, increase productivity, cut costs and deliver better service to the external customer. Outstanding internal customer service is simply good business!.

Forward looking organisations must therefore spend time, effortand money providing customer service training not only to their front-line staff but to their back office staff as well. This is because they understand that exceptional external customer service begins with exceptional internal customer service.

For further information on this course or to book your place please call us on 0955 892 892 / 0912 000 087 or

training@unitedclss.com